Shipping policy

Shipping Policy

Effective Date: October 24, 2025

1. Processing Times

All orders are processed in the order they are received. Please allow 2–5 business days for processing before shipment. Processing times may be extended during seasonal demand, holidays, or limited-release product periods.

Because our products are blended and packaged in small batches, processing begins only after payment is confirmed.

2. Shipping Methods & Delivery

We ship within the United States only.

Delivery times vary by location and carrier. Once a package has been scanned by the carrier, transit times are typically:

Shipping Type	Estimated Delivery
Standard	3–7 business days
Expedited	2–4 business days (if available)

Delivery timeframes are estimates and not guaranteed, as carriers may experience delays outside of our control.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates are provided directly by the carrier and may take up to 24 hours to appear.

4. Incorrect Shipping Information

Please ensure shipping details are accurate when placing an order. We are not responsible for:

Delays caused by incorrect or incomplete addresses
Re-delivery fees assessed by carriers
Lost packages due to an address error provided at checkout

If you notice a mistake, contact us immediately. If your order has not yet shipped, we will make the correction. Once in transit, we cannot intercept or reroute packages.

5. Lost, Delayed, or Stolen Packages

Once a package is accepted by the carrier, it becomes the responsibility of the carrier for delivery.

We are not responsible for:

Stolen packages marked as “delivered”
Delays caused by carrier operations or weather
Packages marked as delivered but not located at the residence

For delivery disputes, customers must file a claim directly with the shipping carrier. We will assist with documentation if needed.

6. Damaged or Incorrect Items

If your order arrives damaged or if there is a fulfillment error, please contact us within 48 hours of delivery at thepantry@picamealcatering.com with:

Order number
Description of the issue
Photos of damage or incorrect product

Once verified, we will provide a refund or replacement in accordance with our SQF-compliant Return Policy.

7. Warm Weather / Seasonal Conditions

Certain ingredients are sensitive to heat or humidity. During high-temperature months, protective packaging may be used at our discretion to preserve product integrity.

8. Shipping Restrictions

We currently ship to U.S. addresses only.
We do not ship to P.O. boxes in cases where the carrier does not allow it, or where safe delivery cannot be guaranteed.